Stop Leaks. Not Leads. Never Miss an Emergency Call Again.
Call IQ provides an intelligent AI receptionist that answers, screens, and dispatches plumbers 24/7 — built specifically for plumbing contractors and drain specialists.
Emergency calls arrive when you're knee-deep in a flooded basement
Calls come in when you're snaking a drain, replacing a water heater, or repairing a burst pipe. Call IQ captures emergency details, books service windows, and sends job summaries instantly to your phone. Our AI handles routine questions about service areas, flat-rate pricing, after-hours fees, and availability.
Fix pipes while our AI handles the phone
Call IQ greets every homeowner professionally and captures essential job details through structured intake questions. By collecting key information upfront — leak location, water shut-off status, pipe material, access details, urgency level — the system helps identify and prioritize emergency calls based on your response zones and license types.
What sets Call IQ apart
Custom AI configuration with prompts tailored specifically to your service categories (repair, replacement, maintenance, emergency)
True 24/7 coverage with intelligent call routing based on job urgency and service type
Complete call handling including emergency dispatch coordination, estimate requests, and appointment scheduling
Integration with job management software like ServiceTitan, Housecall Pro, and Jobber
Dedicated onboarding support ensuring your AI understands your specific service area and pricing model
Professional representation that adapts to your brand voice and customer communication style
Custom call flows built for plumbing contractors. Call IQ customizable call flows serve as the technical framework that consistently executes your lead qualification and dispatch routing protocols. The routing logic evaluates the caller's intent — burst pipe, clogged drain, water heater issue, slab leak, gas line concern — and applies your predefined criteria to determine appropriate next steps.
The AI asks structured qualification questions about:
Leak location and severity (active leaking versus intermittent)
Water shut-off status (has the customer turned off the main valve?)
Property access (is someone home to let you in?)
Emergency indicators (flooding, no water, sewage backup)
Intelligent routing ensures emergency calls with active flooding receive immediate callback scheduling, while routine drain cleaning inquiries are directed to the appropriate service window based on your availability.
Every interaction generates detailed call summaries with notifications delivered through your preferred channels — email, Slack, text. The system integrates directly with your job management software, maintaining accurate records without manual data entry. For existing customers, new service requests are automatically added to their property history. For new prospects, the system creates a lead record with complete job details and contact information.
Frequently asked questions for plumbers
You define what constitutes an emergency (burst pipe, no hot water, gas smell, sewage backup). The AI collects emergency details and immediately notifies your on-call plumber via text with the full job summary including address, access instructions, and problem description.
The AI can provide service call fees, hourly rates, and common flat-rate pricing (water heater replacement, toilet installation, drain cleaning). For complex estimates, it collects job details and schedules an on-site assessment or video call.
The AI collects the homeowner's description verbatim, flags the call for your review with a "technical review needed" tag, and promises a callback from your team within your specified timeframe. No technical diagnosis is attempted — just structured data collection and escalation.
Absolutely. The AI can explain what a sewer inspection involves, capture property details and access requirements, and schedule the inspection based on your equipment availability.
The AI can check basic parts availability when integrated with your inventory system. For specific technical questions about compatibility or specifications, the AI collects the question and escalates for a callback.
The AI is trained to recognize gas-related keywords (gas smell, hissing sound, gas leak). These calls are flagged as highest priority and trigger immediate notification to your team. The AI instructs the homeowner to evacuate and call the gas company if appropriate.
Yes. The AI can access your warranty database when integrated. It can verify warranty status, explain coverage terms, and schedule a warranty service call based on your protocols.