Call IQ provides an intelligent AI receptionist that answers, screens, and books moving estimates 24/7 — built specifically for moving companies and relocation specialists.
Moving calls arrive during peak season weekends
Calls come in when you're loading a truck, driving between jobs, or finishing a packing service. Call IQ captures move details, books in-home or virtual estimates, and sends lead summaries instantly to your phone. Our AI handles routine questions about truck sizes, packing services, insurance, and pricing.
Move belongings while our AI handles the phone
Call IQ greets every customer professionally and captures essential move details through structured intake questions. By collecting key information upfront — move date, home size, distance, special items — the system helps identify and prioritize qualified leads based on your truck capacity and service areas.
What sets Call IQ apart
Custom AI configuration with prompts tailored specifically to your service categories (local move, long-distance, packing, storage, commercial)
True 24/7 coverage with intelligent call routing based on move distance and timing
Complete call handling including estimate scheduling, packing service booking, and inventory collection
Integration with moving software and CRM platforms
Dedicated onboarding support ensuring your AI understands your specific service area and pricing model
Professional representation that adapts to your brand voice and customer communication style
Custom call flows built for moving companies. Call IQ customizable call flows serve as the technical framework that consistently executes your lead qualification and estimate routing protocols. The routing logic evaluates the caller's intent — local move, long-distance move, packing only, storage, commercial relocation — and applies your predefined criteria to determine appropriate next steps.
The AI asks structured qualification questions about:
Move date (flexible or fixed)
Current home size (bedrooms, square footage)
Distance (within city, cross-state, cross-country)
Special items (piano, pool table, gun safe, art)
Packing needs (full, partial, or none)
Intelligent routing ensures short-notice moves receive immediate estimate scheduling, while future moves are booked into your standard consultation calendar.
Every interaction generates detailed call summaries with notifications delivered through your preferred channels — email, Slack, text. The system integrates directly with your moving software, maintaining accurate records without manual data entry. For existing customers, new move requests are automatically added to their customer history. For new prospects, the system creates a lead record with complete move details and contact information.
Frequently asked questions for movers
The AI captures home size and special items. Large moves (4+ bedrooms, pianos, multiple special items) are flagged for priority follow-up. Small moves (studio, 1-bedroom) can be quoted with standard rates without an in-person estimate.
Yes. The AI can provide hourly rate ranges for local moves and per-pound or per-mile ranges for long-distance moves, based on your standard pricing. Firm quotes always require an in-home or virtual survey.
The AI can explain your packing options (full pack, partial pack, fragile-only, unpacking), provide pricing based on home size, and add packing services to any moving estimate.
The AI checks your availability and, if you have capacity, schedules an immediate virtual estimate or provides your rush move pricing. Last-minute calls are flagged for your dispatch team.
Yes. The AI can explain your storage options (container size, climate control, access hours) and add storage to any move estimate. For storage-only customers, it schedules a facility tour or container drop-off.
The AI can explain your claims process, provide your claims department contact information, and capture basic claim details for your team to follow up. It does not adjudicate claims over the phone.
The AI can check your calendar availability and reschedule the move based on your change policy (fees, notice requirements). Date changes are confirmed via text and email.