Call IQ provides an intelligent AI receptionist that answers, screens, and dispatches HVAC technicians 24/7 — built specifically for heating, ventilation, and air conditioning contractors.
Emergency calls arrive when it's 100 degrees and your phone won't stop ringing
Calls come in when you're in an attic, crawling under a house, or charging a system. Call IQ captures emergency details, books maintenance windows, and sends job summaries instantly to your phone. Our AI handles routine questions about filter changes, system types, seasonal tune-ups, and financing options.
Fix furnaces while our AI handles the phone
Call IQ greets every homeowner professionally and captures essential job details through structured intake questions. By collecting key information upfront — AC or furnace issue, temperature differential, unusual noises, filter status, system age — the system helps identify and prioritize emergency calls based on your response zones and license types.
What sets Call IQ apart
Custom AI configuration with prompts tailored specifically to your service categories (AC repair, furnace repair, heat pump, ductless mini-split, duct cleaning)
True 24/7 coverage with intelligent call routing based on seasonality and temperature urgency
Complete call handling including emergency dispatch, maintenance agreement sign-ups, and filter subscription management
Integration with job management software like ServiceTitan, Housecall Pro, and Jobber
Dedicated onboarding support ensuring your AI understands your specific service area and seasonal pricing
Professional representation that adapts to your brand voice and customer communication style
Custom call flows built for HVAC contractors. Call IQ customizable call flows serve as the technical framework that consistently executes your lead qualification and dispatch routing protocols. The routing logic evaluates the caller's intent — no AC in summer, no heat in winter, poor airflow, thermostat issues, refrigerant leak — and applies your predefined criteria to determine appropriate next steps.
The AI asks structured qualification questions about:
Current indoor temperature and how long the system has been down
Intelligent routing ensures no-heat calls in freezing weather receive immediate callback scheduling, while seasonal tune-up inquiries are directed to the appropriate service window based on your availability.
Every interaction generates detailed call summaries with notifications delivered through your preferred channels — email, Slack, text. The system integrates directly with your job management software, maintaining accurate records without manual data entry. For existing customers, new service requests are automatically added to their equipment history. For new prospects, the system creates a lead record with complete system details and contact information.
Frequently asked questions for hvac
The AI scales automatically. During heat waves or cold snaps, it handles hundreds of simultaneous calls without busy signals. You define priority rules (elderly customers first, no-heat/no-AC emergencies first) and the AI follows them consistently.
The AI can guide homeowners through basic troubleshooting (checking thermostat batteries, resetting breakers, changing filters). If these steps resolve the issue, the AI books a follow-up maintenance call. If not, it escalates for dispatch.
The AI knows your company's policies on refrigerant handling and can explain EPA compliance requirements. For specific technical questions about pressures or charging procedures, the AI escalates for a callback from a certified technician.
Yes. The AI can explain your maintenance plan options (tiered levels, included services, pricing), answer common questions, and sign up new customers by collecting payment information securely.
The AI is trained to recognize CO-related keywords (carbon monoxide alarm, dizzy, headache, nausea). These calls are flagged as highest priority and trigger immediate notification to your team. The AI instructs the homeowner to evacuate and call the fire department if alarms are sounding.
The AI can check basic compatibility when integrated with your product database. For specific questions about smart thermostat installation or wiring, it collects the details and schedules a consultation.
You define your after-hours rates (time and a half, double time, flat emergency fee). The AI communicates these rates clearly before dispatching, so customers understand pricing before you roll a truck.